Shipping & Returns


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

There are no refunds or exchanges on custom items unless a mistake has been made on our end.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Freight/ oversized item shipping is not included in the item price. If you would like to place an order for any oversized item, bulk, or wholesale order, please email customerservice@treeclimbercreations.com and we can calculate shipping to your location and send you the appropriate invoice prior to the manufacturing and shipping process.

Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Most US orders are $35 per order or under. This does not apply to freight shipping or bulk orders. Please email customerservice@treeclimbercreations.com for bulk or freight shipping prices.

Many items are available to ship within 2-3 business days, however some items may take longer for production. Please see individual listings for estimated time details.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.